For unopened products, we gladly provide 100% refund upon return receipt of the item at our DC after you have been issued a Return Authorization (RA) number.  Given the personal nature of these products, we DO NOT accept returns of opened or used products unless the item was damaged at delivery or if there is a product defect. Each of our products carries a lengthy warranty to protect your investment.  If you have specific questions or concerns, please contact us at customersupport@hiperlux.com 

Any permissible return must be authorized first.  No unauthorized returns are allowed.  Contact customersupport@hiperlux.com to obtain a Return Authorization (RA) number before returning any product to us.