Schedule a Talk or Chat with a Sleep Expert. email@example.com
Thank you for shopping with HiPerLUX! We are dedicated to delivering high performance luxury sleep to you. We only offer superior products - utilizing the highest quality materials, smartest designs, and superior workmanship. We stand behind the quality of our products, so you can buy direct from HiPerLUX with confidence. If you are not completely satisfied with your purchase, we are here to help.
We believe you will love your HiPerLUX mattress. We want you to be confident you are making a wise investment, so we offer a 100 Night Sleep Trial. We recommend sleeping on your HiPerLUX for at least 30 nights to allow your body to properly adjust to the support and pressure relief benefits of a HiPerLUX mattress. If (during the first 100 nights) you don’t love your new mattress, email us at firstname.lastname@example.org or call us at (717)-406-3242 for assistance.
We will work to address your concerns and help improve your sleep experience. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges & Service Fee of no greater than $199. “Gift with Purchase – Free* with Purchase” items may be returned if unopened otherwise customer will be charged 60% of the regular retail price.
To be eligible for return/exchange, your mattress must be clean and undamaged. Mattresses used for commercial purposes are not eligible for 100 Night Sleep Trial. Factory Outlet, Demo, Display, Clearance, and Closeout Merchandise are Excluded from the 100 Night Sleep Trial. All sales of Factory Outlet, Demo, Display, Clearance, and Closeout Merchandise are Final.
I-adjust Adjustable Bases, Foundations
Due to their unique handling and delivery requirements, all foundations, I-Adjust Invigorate Bases, and the I-Adjust Ultimate Lumbar Bases cannot be returned or exchanged, and are excluded from the 100 Night Sleep Trial. All sales of I-Adjust adjustable bases are final. We stand by the quality of these products and their strong warranties. The I-Adjust Invigorate and I-Adjust Ultimate Lumbar Adjustable base has a 3 years full parts and labor coverage with a 20 year limited warranty. If you experience problems with your adjustable base, call our nationwide help center at 888-236-3044. They can help, whether it’s a simple question or a warranty-related issue. You can also email questions or schedule a return phone call at email@example.com or call (717)-406-3242.
Sheets, Mattress Protectors, and Pillows
For unopened products, we gladly provide 100% refund upon return receipt of the item at our DC after you have been issued a Return Authorization (RA) number. Given the personal nature of these products, we DO NOT accept returns of opened or used products unless the item was damaged at delivery or if there is a product defect. Each of our products carries a lengthy warranty to protect your investment. If you have specific questions or concerns, please contact us at firstname.lastname@example.org
Any permissible return must be authorized first. No unauthorized returns are allowed. Contact email@example.com to obtain a Return Authorization (RA) number before returning any product to us.
Retail Store Purchases
If you purchased your HiPerLUX mattress from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.